Refund & Return Policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

For most online purchases in the UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

You then have another 14 days to return the goods after notifying us of your decision to cancel.

Items should be returned in their original condition, with reasonable care taken when handling them.

Faulty or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and supporting photos where appropriate.

Your statutory consumer rights are not affected by this policy.

Refunds

Once your return has been received and checked, we will notify you of the outcome.

Where a refund is due, it will be issued to your original payment method in accordance with applicable consumer law.

Return Shipping

If you are cancelling an order under your statutory cancellation rights, you may be responsible for the direct cost of returning the goods, provided you were informed of this before purchase.

If an item is faulty or incorrect, please contact us so we can arrange an appropriate solution.

Contact Us

For return or refund enquiries, please contact us through our Contact Us page.

Thank you for shopping with us.